What to Expect

What to expect at FTAC

At Family Tree Animal Clinic (FTAC), we realize the importance of first impressions to show you we care. Therefore, we welcome you to call the clinic during business hours to discuss any questions and/or concerns you may have. If you have a non-emergency question after hours, please feel free to contact us via the form below. We normally response within 48 hours.

Schedule Appointment: There are two ways to schedule an appointment. You are welcome to call the clinic at 770-450-8880 during our normal business hours or request an appointment online via the link below. Please know that an online appointment request is not booked until we contact you to confirm the specific date and time.

Schedule Appointment Now

Once your companion’s visit is scheduled, please expect to receive a phone call and/or a text message 24 hours prior to the visit (*additional carrier fees may apply*). At this time, we will remind you of the purpose for your visit, instruct you to bring medical records (new clients only), all medications your companion is taking, and a fresh fecal sample (standard for all Wellness visits) from each companion (making sure the sample is less than 6 hours old). Please make sure to complete the New Patient Form within 24 hours prior to your visit, this will help us make sure you're able to interact with the veterinarian during your allotted appointment time (click link below).

New Patient Form

Day of Appointment: Once you have arrived, expect a warm greeting with the acknowledgement of your appointment time, reason for your companion’s visit, an initial treatment plan, and documentation of additional concerns you may have.

Please contact us if you will be more than 10 minutes late for your appointment. We may need to reschedule for a later time that day, for a different date and time, or you may utilize our Hospital Admittance Appointment Service.

During the Appointment: Your companion will be examined from nose to tail, all findings will be discussed, questions addressed, and a treatment plan will be given (indicating the services needed, recommendations, and related costs). At any time, please feel free to share any questions or concerns you may have regarding this conversation (i.e. prognosis, alternative options, financial, etc.)

After the Appointment: Depending on your companion's diagnosis and recovery plan, we may contact you within 14 days to get an update on their condition and possibly schedule a recheck examination.

Click links below for more information on what to expect during an examination with our veterinarians:

Feline Preventative Care

Canine Preventative Care

Location & Hours


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Hospital Hours

Monday - Friday:

8:00 am - 5:00 PM


9:00 am - 1:00 pm